Shipping isn't calculating at checkout

CIQRA’s shipping engine quotes rates from shipping zones and table-rate methods. When a shopper reaches checkout and sees no delivery option — or a rate you expect is missing — it’s because the engine couldn’t find a matching, complete rule to apply.

Things to check

• Does a shipping zone match the destination? A shipping zone groups the places you ship to. If no zone covers the shopper’s country or region, there’s nothing to quote and no option appears. Confirm a zone includes their destination — see Shipping.
• Does the matching zone have a rate? A zone with no rate defined can’t produce a price. Check that the zone covering the destination has at least one rate configured.
• Do the products have the weight and attributes the rate needs? For weight-based or table-rate methods, the calculation depends on product data. If items in the cart are missing weight or other attributes the rate uses, the method can’t calculate a price. Confirm those products carry the required product details.

Tip

Test with a real destination address. Because rates are matched by zone, an address just outside every zone you’ve defined will silently return no options — which reads like “shipping is broken” but is really a coverage gap.

Note

The admin has Shipping carriers and Shipping rates screens under Settings. These checks stay conceptual because they have not been walked through those screens as they are today. If a destination should be covered and still returns nothing, reach out to support.