Contact support
Can’t find your answer in the guides? We’re happy to help. To get you unblocked as quickly as possible, please include a few details when you reach out.
Before you contact us
Section titled “Before you contact us”A quick search often has the answer — press ⌘K / Ctrl K and describe what you’re trying to do. If you’ve already tried that, go ahead and get in touch.
What to include
Section titled “What to include”Sharing these up front saves a round-trip:
- Your store — the store name or admin URL.
- What you were doing — the screen you were on and the step you got stuck at.
- What happened — any error message, and what you expected instead.
- A screenshot, if you have one.
Reach the support team
Section titled “Reach the support team”We’ll get back to you as soon as we can. For account security, we may ask you to verify your identity before making changes to your store.