Orders & Fulfillment

Once shoppers start buying, this is where you manage everything that happens after checkout — finding and processing orders, understanding statuses, fulfilling and tracking shipments, handling returns, and issuing refunds. You’ll find these tools in the admin sidebar under Sell.

Manage your ordersFind, filter and read the Orders list at a glance.

Process an orderOpen an order to review it, tag it and move it forward.

Order statuses explainedA reference to Paid, Shipped, Refunded, Open, Unfulfilled and more.

Fulfil and track shipmentsMark a paid order as processing and understand tracking.

Handle returnsReview return requests and approve, refund or reject.

Refund an orderIssue full or partial refunds and how they flow through CIQRA Pay.

Discounts & promotionsHow automatic discounts, promotions and codes work at checkout.

Note

Cart and checkout happen on your storefront — the customer-facing side of your store — not in the admin. This section focuses on managing orders after they’re placed.

Frequently asked questions

Where do I find my orders?

In the admin sidebar under the Sell group, select Orders. That opens the Orders list, where you can filter by status, search by order number or email, and open any order to work it.

What do the order statuses mean?

Statuses show where an order is in its lifecycle — for example Pending payment (placed but not captured), Paid (payment captured), Shipped, Delivered, Completed and Refunded. The Orders list also has filter tabs for All, Open, Unpaid, Unfulfilled, Shipped and Refunded. See Order statuses explained.

How do I move an order toward shipped?

Open a paid order and select Mark as processing to advance it. The order’s Activity timeline records each change, and tracking a parcel is attached once the order ships. See Fulfil and track shipments.

How do I refund a customer?

Refunds are issued through a return. Open the return, check the refundable balance and refund history, then select Approve & refund. The money flows back through CIQRA Pay to the original payment. See Refund an order.

Can I refund only part of an order?

Yes. Refunds are limited by the order’s refundable balance, so you can return the full total or a portion of it. Each refund is written to the order’s refund history, so repeated refunds never exceed what the customer paid. See Refund an order.

Where are discounts applied?

Discounts are applied at checkout on your storefront, not from the Orders section. When an order arrives, any discount that applied shows up in the order’s Summary as a Discount line. See Discounts & promotions.

What happens when a customer wants to return something?

The request appears in Returns, your queue for reviewing return requests. You read the reason and refundable balance, then Approve & refund or Reject. See Handle returns.