Get paid — payouts and your balance
Getting paid on CIQRA means moving the money from your sales out of CIQRA Pay and into your bank. This page explains how that works at a concept level so you know what to expect.
Your available balance
Section titled “Your available balance”As sales come in, the money accrues into your CIQRA Pay balance. Your dashboard shows an available to pay out figure — the funds that are cleared and ready to be sent to your bank.
Your balance reflects the net of your sales — the charged totals minus the CIQRA Pay fee, adjusted for any refunds you’ve issued. For how that net is calculated, see How CIQRA Pay works.
How payouts reach your bank
Section titled “How payouts reach your bank”A payout is the transfer of your available balance to the connected bank account. Rather than settling each order separately, CIQRA Pay collects your earnings into the balance and pays them out to the bank.
A few things worth knowing:
- Funds generally need to clear before they’re available — money from a sale isn’t instantly withdrawable the moment a shopper pays.
- Refunds you issue reduce your available balance, because that money is going back to customers instead of out to you.
- Your bank account details are established through onboarding, which is where your payout destination is set.
What a reserve holds back
Section titled “What a reserve holds back”If your store is new, part of your funds may be held as a risk-based reserve — a buffer that covers potential refunds and disputes. Reserved funds aren’t part of your available to pay out balance until they’re released. This is a normal safeguard on new accounts and typically eases as your store establishes history. Reserves and disputes are covered in Refunds and disputes.
Before your first payout
Section titled “Before your first payout”Two things need to be in place for money to flow to your bank:
- CIQRA Pay onboarding is complete — including your bank details. Until it is, charges can’t be captured and there’s nothing to pay out.
- You’ve made cleared sales — so there’s an available balance to send.